Privacy policy

Privacy Policy

In order to service you properly (whether that’s an enquiry or an order) we require details that allow us to deliver on that.  We will only use those details for the purposes of fulfilling your enquiry or orders. We will never sell your details to a third party.

We will treat you and your private information with the same respect as we’d like our information to be treated.  If you haven’t subscribed to receive marketing from us, then we won’t send it to you.

If you have any concerns at all, please either call us on 0419 090 138 or send an email to admin@treehousecandles.com.au

Where there are any differences between our Privacy Policy and our Legalese Privacy Policy, the legalese privacy policy applies.

 

Legalese Privacy Policy

Introduction

Tree House Candles regards customer privacy as an important part of our relationship with you. The following privacy policy applies to all Tree House Candles users, and conforms to internet privacy standards.

Collection of Information

In order to use the Tree House Candles website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts.

Any information collected by Tree House Candles is collected via correspondence from you or your company. This may be via the phone, email, mail or directly through our website.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by either clicking ‘Unsubscribe’ at the bottom of any marketing emails we send, or by sending an email to admin@treehousecandles.com.au

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Use of Collected Information

Any details collected from Tree House Candles customers is required in order to provide you with our products and/or services, and a high level of customer service.  Correspondence is recorded in order to provide service references.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information. When credit card details are collected, we simply pass them on in order to be processed as required. Unless we have your explicit permission/request, we never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us aadmin@treehousecandles.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it either through the website, by clicking on the ‘unsubscribe’ link that is the bottom of all of our marketing emails or by emailing us at admin@treehouecandles.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Tree House Candles uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, if deemed critical.  We are mindful that we dislike receiving emails we haven’t subscribed to and would only send you an email if we felt it edifying and in some way necessary.

If at any time you wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us at admin@treehousecandles.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Tree House Candles may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. For example, your shipping information would be provided to Australia Post or another postal carrier for the purposes of delivering your parcel.

Tree House Candles does not share any information with third parties for any unknown or unrelated uses.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Tree House Candles site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of treehousecandles.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email (if you’ve opted in to communications), or by means of a notice on our homepage.